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Terms & Conditions

Online Payment Terms

Payment in Full:
If you chose the pay in full option, there are no other payments due. All of the terms and conditions apply.

Payment Plan:
If you chose the payment plan option, you are agreeing that your deposit and all monthly payments are subject to all of the terms and conditions set forth, as well as the payment plan terms below.

Payment plan terms:
Deposit: a minimum $500 deposit per ticket is required at the time of booking.

Monthly payments: the remaining balance will be divided equally over the remaining months with the first installment due on the 15th day of the month following the date the deposit was made from the initial deposit and the final payment due no later than June 21, 2025.

There is a 30 day grace period from the date of your order, to pay your account in full and avoid the payment plan fees.
Late Fees: There is a 5 day grace period for late payments. After 5 days the account will be assessed a $50 late payment fee.
Defaulted Plan: A payment plan is considered in default if payments are more than 15 days late. Once in default, reservations are placed on hold, and the reservation will require a $175.00 reinstatement fee plus all payments paid up to date in order to remove the default status.
Cancellation for non-payment: If after 30 days the default status has not been remedied, Company has the right to cancel the reservation and customer forfeits all monies paid to the Company.

Refund Policy

ALL SALES, PURCHASES, AND PARTIAL PURCHASES UNDER A PAYMENT PLAN ARE FINAL, NON-REFUNDABLE, AND NON-TRANSFERABLE.

Welcome to the Aloha Jazz Festival (the “Event”) Purchase Policy (this “Policy”). Once your purchase is made, this is a legally binding contract between you and The Aloha Jazz Festival, (“Producer”, “we”, “us”, “our”, “Aloha Jazz Festival”), and is designed to ensure your satisfaction and understanding of the purchase process and policies and procedures governing your purchase. If you are making a purchase on behalf of someone else, the Terms contained in this Policy shall also apply to that person(s) and it is your duty to inform such person(s) of this Policy. Please read this Policy carefully prior to purchasing any package to the Event or any other authorized source (each, the “Ticketing Website”) and/or attending the Event. This Policy is subject to, and is in addition to, any other information posted by Producer and/or Ticketing Website, including, without limitation, our TERMS OF USE, and all applicable Ticketing Website policies. By purchasing a package to, and/or attending, the Event you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as our TERMS OF USE and our PRIVACY POLICY. If you do not agree to these Policies, please do not attend the Event or purchase anything, or enter into any transaction with the Producer. Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the top of this page and upon request we will provide you with information regarding any changes made.

ALL SALES, PURCHASES, AND PARTIAL PURCHASES/DEPOSITS UNDER A PAYMENT PLAN ARE FINAL, NON-REFUNDABLE, AND NON-TRANSFERABLE. NO REFUNDS, NO EXCHANGES, NO RESALE, NOT REDEEMABLE FOR CASH. IF YOU FAIL, FOR ANY REASON, TO MAKE A PAYMENT, YOU MAY VOID YOUR PACKAGE AND PURCHASE AND YOU WILL NOT RECEIVE A REFUND. ANY AND ALL EXCURSIONS AND/OR ACTIVITIES RESERVED, BOOKED, AND/OR OTHERWISE SELECTED THROUGH THE GUEST PORTAL ARE FINAL, NON-REFUNDABLE, AND NON-TRANSFERABLE. THERE ARE NO REFUNDS OR EXCHANGES FOR ILLNESSES, EMERGENCIES, OR ANY OTHER CIRCUMSTANCES AFFECTING YOUR ATTENDANCE AT THE EVENT. IT IS RECOMMENDED THAT YOU CONSIDER PURCHASING TRAVEL INSURANCE FROM A THIRD-PARTY, WHICH MAY COVER CERTAIN UNFORESEEN EVENTS.

Before purchasing your package, carefully review your event and your selections. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regards to the package you purchased. Upon purchase, you agree that the credit card that you have on file with us will be charged. If you have made a purchase as part of a Payment Plan, you agree that the credit card that you have on file with us will be charged for the amounts and on the dates set forth in the Payment Schedule outlined during your purchase process. You agree that if such credit card expires, is invalid, is deleted or is otherwise not capable of effecting payment on the dates set forth in your Payment Schedule, we and/or the Ticketing Website will give you notice to the email you provided above and a period of 10 days to effect the payment. If we do not receive payment within such a period, this Agreement will be deemed to be canceled and all prior amounts will be forfeited. Once your Initial Down Payment is received the price of the Purchased Items will not change. The Purchased Items will be set aside and held until the Final Payment made. You may pay the remaining balance at any time prior to the Final Payment. Without limiting the generality of the foregoing, you will not seek a “chargeback” from the company whose credit card you used to purchase your package. Should you do so, your package may be canceled, and we may, in our sole discretion, refuse to honor pending and future package purchases.

If you participate in a Payment Plan, you understand and agree that the Payment Plan is subject to the terms of the Truth in Lending Act (“TILA”). You hereby acknowledge your awareness that: (i) You are not being assessed a finance charge for participating in the Payment Plan; (ii) The Balance is not subject to any assessed interest; (iii) You are not subject to any prepayment penalty for paying the Balance in advance of the designated Payment Plan dates; and (iv) Late Payment Plan payments are subject to the terms herein. You hereby further acknowledge that you have been provided with all necessary information relating to the purchase of your package and your participation in the Payment Plan, and that Aloha Jazz Festival has your express authorization to process payment of the Balance and the Payment Plan.